satu918 Privacy Policy

1. Introduction and Scope of This Policy

This Privacy Policy ("Policy") is published by satu918 to explain our practices regarding the collection, use, disclosure and protection of personal information collected from users who register and use our online gambling platform at https://satu918.one.

This Policy applies to all registered users, prospective users and visitors to the satu918 website, regardless of their geographic location. By registering an account or using any of our services, you agree that your personal information will be processed in accordance with this Policy.

The satu918 platform is intended solely for individuals aged 21 years and above. We do not collect or process data from individuals below the specified age limit, and we reserve the right to close the account of any user found to be under that age.

2. Personal Information We Collect

In operating our platform, satu918 collects various categories of personal information depending on the type of interaction you have with us:

• Account Registration Information: Full name, email address, mobile phone number, date of birth and chosen password.
• Identity Verification Information: A copy of your MyKad or other valid identification document, to meet Know Your Customer (KYC) requirements under international standards.
• Financial Information: e-wallet account details (Touch 'n Go eWallet, Boost), bank account numbers for FPX or DuitNow processing, and transaction details for deposits and withdrawals.
• Technical Data: IP address, browser type, operating system, device information, login log data and in-platform activity logs.
• Usage Data: Betting records, game history, game preferences and platform usage patterns.
• Communications: Records of conversations with our customer support team via live chat or email.

3. Purposes for Using Personal Information

satu918 uses your personal information for the following purposes:

• Creating and managing your user account and verifying your identity to meet KYC compliance requirements.
• Processing deposits, withdrawals and other financial transactions related to your betting activity on our platform.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Sending account-related communications, including transaction confirmations, security notices and relevant promotional information.
• Detecting and preventing fraud, money laundering, hacking and other security breaches.
• Meeting legal obligations and regulatory requirements under the international licensing we hold.
• Analysing usage patterns for platform improvement, personalisation of the user experience and development of new products.
• Implementing responsible gambling programmes, including monitoring self-imposed betting limits and self-control features.

4. Data Sharing and Disclosure

satu918 does not sell your personal information. However, in certain circumstances, we may share your data with selected third parties:

• Payment Service Providers: Parties that process your financial transactions, including e-wallet providers, banks and payment gateway providers, solely for the purpose of processing those transactions.
• Game Software Providers: Game studios and software providers that supply game content on our platform, to the extent necessary to ensure games function smoothly.
• Law Enforcement: Competent authorities, regulatory bodies or law enforcement agencies when we are required to do so under legal provisions.
• Anti-Fraud Services: Identity verification and fraud prevention service providers that help us maintain platform security.

All third parties that work with us are bound by strict data protection agreements and are only permitted to use your data for the specified purposes.

5. Data Storage and Retention

Your personal information is stored on servers protected with industry-standard encryption. We apply appropriate technical and organisational measures to prevent unauthorised access, disclosure, alteration or destruction of data.

Data retention periods depend on the type of information and the applicable legal requirements:

• Active account data is retained for the duration your account is active, plus any additional period required by law.
• Financial transaction records are retained for a minimum of five (5) years to comply with anti-money laundering (AML) requirements.
• Customer support communication logs are retained for three (3) years from the date of the interaction.
• Once an account is closed, we will delete or anonymise your personal data after the specified retention period has ended, unless otherwise required by law.

6. Use of Cookies and Tracking Technologies

satu918 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Essential Cookies: Required for basic website functions such as login, session management and security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how visitors use our website to help us improve platform functionality.
• Functional Cookies: Allow the website to remember your preferences such as language and display settings to provide a more personalised experience.

You can manage cookie settings through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Personal Information Security

satu918 implements various technical and procedural security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction:

• 256-bit SSL/TLS encryption for all data transmission between your device and our servers.
• Role-based access control (RBAC) ensuring only authorised staff can access sensitive data.
• Two-factor authentication (2FA) available to protect user accounts from unauthorised access.
• Regular security audits and penetration testing by independent third parties to identify and address system vulnerabilities.
• 24/7 system monitoring to detect any suspicious activity or intrusion attempts.

8. Amendments to This Policy

satu918 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or service improvements.

If significant changes occur, we will notify you through:

• A prominent notice on the satu918 platform homepage.
• A notification sent by email to the email address registered in your account.
• An in-app or in-platform notification when you log in.

Continued use of the satu918 platform after the effective date of an amendment means you accept and agree to the updated Privacy Policy. The "Updated" date at the top of this page indicates when this Policy was last reviewed.