satu918 Platform Terms and Conditions of Use

This Terms and Conditions Document ("Agreement") is a legally binding agreement between you ("User") and satu918 ("Platform", "we", "us") in relation to the use of the satu918.one website and all services provided on it. By accessing, registering for, or using any part of this platform, you confirm that you have read, understood and agreed to be bound by all the terms stated in this document.

1. Acceptance of Terms

Your continued use of the satu918 platform after any amendment to these terms will be considered acceptance of the amended terms. It is your responsibility to review this page from time to time to ensure you are always aware of the current applicable terms.

These terms apply to all services provided by satu918, including but not limited to online slots, live casino, sports betting, tennis betting and 4D lottery. Each game category may have additional rules specific to it, and those rules are considered part of this Agreement.

2. User Eligibility

To use the satu918 platform, you must meet the following requirements:

• Be at least 21 years old at the time of registration and throughout the period of use of the platform.
• Be an individual who is legally capable of entering into a binding agreement under the laws applicable to you.
• Not be on any self-exclusion list or gambling limit programme imposed by any relevant authority.
• Agree that use of this service is for personal entertainment purposes only.

3. Account Registration

Each user is only permitted to hold one active account at satu918. Registering multiple accounts by the same individual, whether using different information or different devices, is a serious breach of these terms.

When registering, you agree to:

• Provide accurate, complete and up-to-date personal information, including your full name, date of birth and a valid identity card number (MyKad).
• Update your account information should any changes occur.
• Keep your account password confidential and not share your login details with any third party.
• Notify satu918 immediately if you become aware of any unauthorised use of your account.

satu918 reserves the right to request supporting documents for identity verification purposes at any time, including a copy of your MyKad, bank statement or other relevant documents. Failure to provide the requested documents within the specified timeframe may result in the account being temporarily frozen.

4. Deposits and Withdrawals

All financial transactions at satu918 are subject to the following conditions:

• Minimum deposit: RM10 per payment method.
• Minimum withdrawal: RM100 per request.
• Withdrawal processing time: 5–30 minutes once verification is complete.

Accepted payment methods include Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, and cryptocurrency including USDT, BTC and ETH. All deposits must be made from an account in the user's own name — deposits from third parties are not accepted.

Withdrawals will be processed to the same account or wallet used for the deposit. satu918 reserves the right to conduct compliance checks before approving any withdrawal request. Withdrawal requests that do not meet the applicable bonus wagering requirements will not be processed until those requirements are fulfilled.

5. Bonuses and Promotions

satu918 bonuses and promotions are subject to specific wagering requirements that must be met before any winnings from those bonuses can be withdrawn. The main conditions are as follows:

• A welcome bonus of 150% of the first deposit amount, up to a maximum of RM1,000.
• The wagering requirement is 25x the bonus amount received before a withdrawal can be made.
• Example: Deposit RM100 → bonus RM150 → balance RM250 → wagering required RM150 × 25 = RM3,750.
• Another example: Deposit RM1,400 → bonus RM1,000 → balance RM2,400 → wagering required RM1,000 × 25 = RM25,000.

satu918 reserves the right to modify, suspend or withdraw any bonus or promotion at any time without prior notice. Bonus abuse — including using multiple accounts to claim the same bonus or systematic opposing bets — may result in bonus cancellation and account termination.

6. Game Rules

All games at satu918 are governed by the specific rules set by their respective game providers. Users agree to comply with the rules set for each game. In the event of any dispute regarding a game outcome, the satu918 system decision is final.

satu918 is not responsible for losses arising from:

• Internet connection disruptions on the user's end during a game session.
• User errors in making betting selections.
• Situations beyond our control such as technical disruptions from third-party game providers.

Should a technical disruption affect a game outcome, satu918 will investigate and make a fair decision based on the available system records.

7. Privacy and Data Protection

satu918 is committed to protecting users' personal information. The collection, use and storage of personal data is carried out in accordance with our Privacy Policy, which forms part of this Agreement. Please refer to our Privacy Policy for more information.

You agree that satu918 may use your information for identity verification, regulatory compliance and service improvement purposes. We will not sell or disclose your personal information to third parties without your consent, except where required by law.

8. Usage Restrictions

The following actions are strictly prohibited on the satu918 platform:

• Use of bots, automated scripts or third-party tools to automate gameplay or betting.
• Manipulation of the system or exploitation of technical bugs for unauthorised gain.
• Collusion between players in live casino or poker games.
• Identity fraud or use of another person's information for registration purposes.
• Any activity related to money laundering through the platform.
• Accessing the platform from a geographic area that restricts online gambling activity, if you know that such access is unlawful in that area.

Violating any of the above restrictions may result in immediate account freezing, forfeiture of balance and any related winnings, and legal action if necessary.

9. Account Termination

Users may close their account at any time by contacting the satu918 support team. Before closure, all active wagering requirements must be completed and the net balance may be withdrawn.

satu918 reserves the right to terminate or suspend a user's account without prior notice under the following circumstances:

• Violation of any terms in this document.
• Confirmation that the user is under 21 years of age.
• Suspicious activity potentially involving fraud or money laundering.
• A request from relevant legal authorities or regulatory bodies.

10. Disclaimer of Liability

satu918 provides this service "as is" without any express or implied warranties. The platform does not guarantee that the service will always be free from interruptions or technical errors.

Online gambling involves real financial risk. Users acknowledge that they understand these risks and accept that satu918 is not responsible for any financial losses incurred while using the platform. Gambling is for entertainment only — never wager money you cannot afford to lose.

11. Amendments to These Terms

satu918 reserves the right to modify these terms and conditions at any time. Significant amendments will be communicated to users via a notice on the website or by email to the registered address. Continued use of the platform after the effective date of such amendments constitutes your acceptance of the revised terms.

It is the user's responsibility to review this page periodically. The date of the last amendment will always be displayed at the top of this document.

12. Contact Us

If you have any questions, concerns or feedback regarding these terms and conditions, the satu918 team is available to assist you 24/7. You can reach us via:

• Live chat — available directly on the satu918.one website
• Email — [email protected]

All enquiries will be handled in Malay and English.